1. Scope and Provider

These Terms and Conditions apply to all contracts between

ELIDERE
Astrid Kumpan
Sonninstraße 2
20097 Hamburg
Germany
Email: hello@elidere.de

hereinafter referred to as the “Provider”, and the customer.

The Provider offers standardised digital analysis services for the structured review and preparation of digital communication records.

Use of the service is intended exclusively for private, non-commercial purposes.

2. Description of Service

ELIDERE is a standardised digital analysis service for the factual review of digital communication.

Depending on the selected product, the service may include in particular:

structured review of observable communication signals

condensed assessment of documented patterns and dynamics

delivery of a digital analysis result according to the selected product tier

The following are expressly not part of the service:

psychological counselling, psychological diagnoses or therapy

legal advice

medical advice

court-admissible expert opinions or legal evidence services

interpretation of inner thoughts, motives or feelings as facts

guarantees regarding future developments

guarantees of success of any kind

ELIDERE provides only a structured analysis service based on the content submitted by the customer. The analysis does not replace legal, psychological, medical or therapeutic advice.

3. Products, Prices and Scope of Service

The product tiers and prices stated at the time of order apply.

Current product structure:

The Quick Check – €49

The Premium Dossier – €129

The Signature Case File – €199

The specific scope of service depends on the product tier selected by the customer.

3.1 The Quick Check

Delivery consists of a compact initial output in digital form.

3.2 The Premium Dossier

Delivery consists of a full analysis dossier in digital form.

3.3 The Signature Case File

The initial delivery consists of the full Premium Dossier and the Intelligence Kit.

An entitlement to a later recheck within the valid window stated on the product page or during the order process is included.

A separate recheck document is not automatically delivered as part of the initial delivery. It is created separately only if the recheck is later redeemed within the valid window.

4. Contract Formation and Payment

The contract is concluded by:

submitting the complete intake or order form

expressly confirming the required consents and acknowledgements

successful payment via the provided payment service provider

Payment is made in advance.

No service will be provided and no analysis will be carried out without full payment.

Payment processing is handled by the payment service provider indicated during checkout.

5. Start of Service and Digital Delivery

The service is provided digitally.

Delivery is usually made electronically to the email address provided by the customer or via a digital delivery method provided by the Provider.

Processing time may vary depending on the selected product, the volume of submitted material and the technical usability of the data provided. A specific delivery time is owed only if expressly confirmed.

If the customer expressly requests that the Provider begin performing the service before the expiry of the withdrawal period, and at the same time confirms that the possible consequences for the right of withdrawal are known, these declarations will be documented during the order or checkout process.

6. Customer Duties of Cooperation

The customer is obliged to:

upload or submit only content that the customer is authorised to use

not infringe the rights of third parties

not submit unlawful, offensive or obviously unsuitable content

provide complete, reasonably organised and usable data

provide sufficient context for a meaningful review

In particular, the following are not intended:

isolated screenshots without sufficient context

audio or video files

incomplete or non-attributable materials

materials whose use appears obviously unlawful

The customer is responsible for ensuring that the content provided may be lawfully submitted and used.

7. Performance of Service and Rejection

The analysis is carried out according to the intended internal workflow and the selected product tier.

The Provider is entitled to reject data that is obviously unsuitable, incomplete, technically unusable or legally problematic.

If a case is rejected before substantive data processing begins, a refund will be made using the original payment method.

There is no entitlement to a specific substantive result.

8. Right of Withdrawal

Consumers have the statutory right of withdrawal in accordance with the separate withdrawal policy.

Further information can be found on the “Withdrawal” page.

If the customer expressly requests that the service begin before the expiry of the withdrawal period, and at the same time confirms that the possible consequences for the right of withdrawal are known, these declarations will be documented during the order or checkout process.

9. Liability of the Provider

The Provider is fully liable in cases of intent and gross negligence, as well as in cases of injury to life, body or health.

In cases of simple negligence, the Provider is liable only for breaches of essential contractual obligations and limited to the typical, foreseeable damage.

In all other respects, liability is excluded to the extent permitted by law.

In particular, no liability exists for:

personal decisions made by the customer based on the analysis result

emotional, social or economic consequences

actions of third parties

future developments in a relationship or communication

subjective dissatisfaction with the analysis result

The analysis outputs serve as structured orientation based on the communication data submitted. They do not constitute a recommendation for a specific course of action and do not constitute a binding assessment of a person.

10. Data Processing and Third-Party Data

Personal data is processed in accordance with the Privacy Policy.

If the submitted communication records contain data relating to third parties, the customer is responsible for submitting such data only if legally authorised to do so.

Sensitive data that is not required should be removed or redacted before submission.

Chat content and analysis materials are not used for marketing purposes.

11. Copyright and Use of Outputs

The analysis outputs, reports, dossiers and supplementary materials created by the Provider are protected by copyright.

They are intended exclusively for the customer’s own private use.

Commercial reuse, publication or systematic distribution is not permitted without the Provider’s express consent.

12. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection provisions provide otherwise.

If individual provisions of these Terms and Conditions are or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.